Giglets Support

Support for schools, teachers and parents using the Giglets online reading resource.

Help desk

Throughout a school’s subscription, all users have access to the Giglets help desk. The help desk is open Monday to Friday, 0830 – 1700, closing only on bank holidays. The help desk can be contacted by phone or by email and is on hand to answer any questions a user may have. No question is too small!

You can get in touch with the help desk using:


Have a question? You can find the answers to the most common questions we get asked by our customers.


1. What is Giglets?

Giglets is an innovative online platform focussing on Literacy development for pupils, teachers and schools.

Giglets is designed with teachers, pupils and parents in mind.

A library of ebooks supported by cross-curricular learning resources, provides the bedrock for a personalised and powerful learning experience.

2. Who can use Giglets ebooks and resources?

Giglets teaching resources are formally aligned with curricula for nursery, primary school and early secondary school levels. Teachers, parents and pupils aged 3-14 enjoy teaching, reading and learning with Giglets.

3. Who uses Giglets?

Giglets is used by schools in England, Scotland, Wales, Ireland, Switzerland, the Middle East and Australia at present. Giglets Education works with governments, local authorities, teaching clusters, public and private schools, as well as The Hunter Foundation.

Giglets is embraced by teachers looking for a way to engage and inspire a new generation of readers, writers and listeners as they deliver their respective curriculum.

4. What training and support do you offer?

Customer training and support is vital at Giglets. All customers have access to the following as standard:

  • Getting Started Session: A 60-minute online or over-the-phone call with your school’s lead on Giglets, plus up to five other members of your team. We know how busy your school day can be, and thus we can arrange for this at a time of your choosing. Early mornings, evenings and weekends are not a problem for our dedicated team.
  • Online FAQs: FAQs can be found on our website. These are a great way to get to grips with Giglets at a time that works for you.
  • Telephone and Email Support: Monday to Friday during the UK school term between 0800 to 18:00 (except on UK bank holidays). Click here to contact us.
  • We also offer the following two optional, premium training options, as well as bespoke training on request:
  • Onsite Twilight Training Session: This will last 1.5-2 hours for up to 30 of your staff. This will be delivered by one of our team or by one of our certified Giglets Education Ambassadors. To organise a training session please get in touch with your account manager and/or contact us.
  • Giglets Education Training for Excellence Half Day and Full Day: CPD events provide the best advice on how to use Giglets in a way that has a meaningful impact on teaching and learning. To organise a training session for your school please get in touch with your account manager and/or contact us.

5. Which curricula does Giglets cater for?

At Giglets Education, we pride ourselves in ensuring we deliver resources that are going to truly support teachers and schools, all around the world. Our offering is currently aligned with the following teaching curricula:

National Curriculum (NC) in England
Curriculum for Excellence (CfE) in Scotland
Literacy and Numeracy Framework (LNF) in Wales

If you are interested in Giglets for any curriculum framework not listed above, then please do get in touch. We are actively looking for partners in new markets and always keen to explore how we can add value to your teaching and learning frameworks.

6. What accreditations does Giglets Education have?

Giglets Education is a multi-award-winning business – please see here [link to awards] for some of our awards.

We are members of BESA (British Educational Suppliers Association), Future Leaders of Entrepreneurial Scotland, and the Ayrshire Chamber of Commerce and Industry (ACCI). Moreover, we are an alumnus of Entrepreneurial Spark, and of Scottish EDGE.

We work with the Welsh Education Department, Education Scotland, Creative Scotland, Publishing Scotland and Digital Scotland, among others.

In partnership with East Ayrshire Council, The Hunter Foundation and Early Bird Social Media, we deliver the Scottish Qualifications Authority (SQA) qualification Level 6 ‘Social Media Marketing for Business’.

7. Do you update the content and add new content?

The Giglets library is always growing. We know how important it is to have new and exciting materials to complement your curriculum delivery. We release hundreds of new educational resources and ebooks each year. Within the product area covered by your Giglets licence, these additions and updates are included at no cost to you.

We also love to hear from you about suggestions for new content, and we are looking for schools to pilot new material. If you have any suggestions or are interested, please contact us here

8. How do we know when new content is made available?

Within your Giglets account, we will announce new content, such as under ‘New Books’. You can also register for Giglets updates and find announcements on our Social Media sites.


9. What devices does our school need to run Giglets?

Giglets is device and browser agnostic. You can access Giglets on most modern PCs, tablets, laptops and notebooks. Mobile devices can access Giglets too but we’d always recommend using a computer or tablet for the best teaching and learning experience.

When using tablets, a 10” or higher Apple iPad is best, though both IOS and Android are supported as tablet and mobile operating systems.

10. What network and technical infrastructure does our school need to run Giglets?

Giglets access requires an Internet browser with JavaScript enabled. For best results use Google Chrome, though other browsers such as Microsoft Internet Explorer IE9 to IE11, and Apple Safari are supported too.

For advanced users only:

Giglets requires access on port 80 and port 443 to:

These are hosted inside the following IP number range: (primary) (backup)

The software does not require plugins besides the ability for the web browser to remotely load fonts and execute JavaScript from the same origin.


11. Can pupils access Giglets outside school/at home?

Absolutely. Pupils and teachers have access to Giglets from home or anywhere that they have Internet connectivity.

12. Is Giglets secure?

Giglets uses modern security features, and the security of our users is paramount. We comply with the UK and European Data Protection Laws. Giglets contains minimal pupil information and we have a dedicated support team ready to deal with any server issues. Data is also continuously backed up.

13. Can we integrate with any MIS/SIS/VLE and LMS?

Absolutely. We know how precious time is in the classroom. We want to help you achieve easy sign in processes and eliminate duplication of data such as logins. If you would like to discuss having Giglets integrated with any of your other software management products then please discuss this with your Giglets Education Account Manager or contact us here

14. How do we keep up to date with the latest versions?

The brilliant news is you get all of our updates automatically. You don’t need to install or manage anything in that respect. That is the beauty of a web-based product. We’ll email your Account Administrator in the school with the relevant release notes.

15. How much does Giglets cost us? How can we pay?

Giglets is offered as a subscription model to schools, for one or more years. Giglets Education encourages schools to commit to 3-5 years, to improve planning and strategic development and also to demonstrate impact and continuity to staff and pupils.

Giglets Education believes in offering excellent value for money as well as providing flexibility in managing payments. We can reward you for making the full payment at the beginning of your contract or we can spread the payments annually across the term of the contract.

For a detailed quote and information, please Contact us. We are happy to discuss the various options while organising a Giglets demo for you.


16. Are discounts available for smaller schools?

Yes, discounts are available for schools with fewer than 100 pupils or when buying as a group of schools with fewer than 100 pupils between them. Get in touch here

17. Do new ebooks and resources cost extra?

No. You will receive new updates, ebooks and resources as part of your subscription. Giglets Education likes to keep things fresh, continually innovate and respond to your needs.

As we are developing Giglets, what you are likely to find in the future is that we will offer totally new modules covering different curricular areas for which we might charge separately.

18. What is the minimum length of a Giglets subscription?

Our minimum subscription length is one year but we always encourage our schools to commit to working with us strategically for 3-5 years to ensure the best value for money and opportunity for impact.

19. What happens at the end of our subscription?

If you have a contract with a pre-agreed automatic renewal, your contract renews automatically and you do not need to do anything.

If you have a contract with a fixed end-term, we will contact you three months before the end of your subscription to remind you to renew your contract. If you do not want to renew, you need to let us know then, and we can help you manage archiving of pupil work. You can restart a subscription at any time.

20. How can I cancel our subscription?

You can cancel your subscription within the agreed notice period, as defined in our standard terms and conditions, by contacting us here. We would of course be sorry to see you go so be sure to have a chat with us, explain your reasons and let us know if there is anything we can do to keep you onboard at Giglets.

21. Can I share my account with others?

We love to share but your account is unique to you. Each user has their own login details. If two people login at the same time with the same details it will log the first person out. Keep your details safe.

Your school admin account can control all pupil and teacher account details. If you need more admin accounts for staff then contact us and we’ll get that sorted for you right away.

System Requirements

  • f058Windows
  • f058Mac
  • f058Chromebook
  • f058Apple iPad
  • f058Android Tablets
  • f058Mobile Devices


Giglets is an online, browser-based cloud resource and can be accessed on any device with a modern browser. Installation is not required. Teachers and students will have individual logins to access Giglets both in school and from home.

Giglets Knowledge Base & Guides

User guides and tutorials to help you discover the Giglets features and tools.